Website Privacy Policy PPS-02 APR. 21
We collect and use some personal data belonging to those who use our website. Grazmec is committed to the privacy and security of its customers' data throughout the process of accessing the website. In doing so, we act as the controller of this data and are subject to the provisions of Federal Law no. 13.709/2018 (General Personal Data Protection Law - LGPD).
This privacy policy tells you about the data we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data and about the rights you have to your data.
Who are we?
We are GRAZMEC INDÚSTRIA E COMÉRCIO LTDA. Our address is Av. Stara, 340 - Bairro Ipiranga, in the city of Não-Me-Toque/RS, PO Box n. 63, Cep.: 99470-000. You can contact us by mail at the address above, or by e-mail at grazmec@grazmec.com.br or by phone at 54 3320 1100.
We are not obliged to have a data protection officer, so any questions about the use of your personal data should be directed to the contact details above.
How we use your information:
When you use our website;
When you send a reply via our website;
When you buy a product through our website;
Other types of transactions through our site;
Your rights as a data subject;
Your right to complain;
Updates to this privacy policy;
When you use our website:
When you use our website to browse our products and services and view the information we make available, various cookies are used by us and by third parties to enable the website to function, collect useful information about visitors, help make your user experience better. Some of the cookies we use are strictly necessary for the operation of our website, and we do not ask for your consent to place them on your computer. However, for cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent. For more information on the use of cookies, please see our cookie policy.
When you send a reply via our website, chat, Customer Service and forms:
When you submit an enquiry/response via our website, we ask for your name, contact telephone number and e-mail address. We use this information to respond to your inquiry, including providing you with requested information about our products and services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have responded to you satisfactorily. We will do this on the basis of our legitimate interest in providing accurate information prior to a sale.
Your query is stored and treated confidentially in our archives. We do not use the information you give us to make any automated decisions that may affect you.
We keep your email inquiries for two years, after which they are archived and kept secure for seven years, when we delete them. CRM records are kept for three years after our last contact.
When you buy a product by contacting the website:
When you buy products via chat or WhatsApp, we ask for your name, address, contact telephone number, e-mail address, CPF (Individual Taxpayer's ID), ID, State Registration (if applicable) and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to verify your credit card details for your purchase, process your order and ship the products to you. We may also use your phone number/WhatsApp to contact you about your purchase.
We require this information to process your payment, deliver your products or services and fulfill our contract with you. We log your IP address to demonstrate that the correct tax has been applied to the sale.
Your information is stored on our website and on our cloud server, both in Brazil. Your credit card details are passed to a third-party payment operator in Brazil that is certified to require effective safeguards for your information. We do not retain your credit card information, nor are we responsible for any kind of unavailability or errors occurring in the processing of payments through credit cards and affiliated banks. We do not use your information to make any automated decisions that may affect you.
We keep your order information for a period of three years
When you call for warranty/service or technical delivery of our products:
When you claim the warranty on a product, we ask for your name, address, contact telephone number, and information about the product, invoice and date of purchase. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to respond to your inquiry, including providing you with requested information about our products and services.
We may also email you several times after your inquiry, in order to follow up on your interest and ensure that we have answered it satisfactorily. We will do this on the basis of our legitimate interest in providing you with information regarding the warranty on our equipment.
Your query is stored and treated confidentially in our archives. We do not use the information you give us to make any automated decisions that may affect you.
We keep your email inquiries for two years, after which they are archived and kept secure for seven years, when we delete them. CRM records are kept for three years after our last contact.
When you fill in a job application form or send in a CV:
When you fill in a form or send a CV for a job vacancy at GRAZMEC via our website, we ask for your name, contact telephone number and e-mail address. We use this information to maintain a database of CVs for timely selection for the job vacancy. We may also contact you by telephone or e-mail several times after you have submitted the form/resume, in order to follow up on filling the open position. We will do this on the basis of our legitimate interest in maintaining a database for future job vacancies.
Your file is stored and treated confidentially. We do not use the information you give us to make any automated decisions that may affect you.
We keep the vacancy form and/or CV for one year, when we delete them.
Your rights as a data subject
By law, you can ask us what information we have about you, and you can ask us to correct it if it is inaccurate. If we ask for your consent to process your personal data, you can withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us for a copy of the information in a readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances, you can ask us not to make decisions affecting you using automated processing or profiling.
To send a request about your personal data by e-mail, post or telephone, please use the contact information provided above in the About Us section of this policy.
Your right to complain
If you have a complaint about the use of your information, we prefer that you contact us directly so that we can address your complaint.
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolve. If we want to use your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, ask for your consent.
We will update the version number and date of this document each time it changes.
